Post by account_disabled on Dec 6, 2023 2:38:12 GMT -6
Rather than answering a question or listing steps, it tells you exactly how something works. Template: Tool or feature for your appropriate product [Introduction to the tool or feature] [Tool description] Final tips about the tool Notes Related articles: Three to six articles with links User Guide Knowledge Base Template: User Guide Image Source user guide articles are longer, comprehensive guides that cover an entire tool or feature. Similar to instruction manuals, using each feature to provide you with a comprehensive education about the tool or feature. Template: Tool or feature guide for your appropriate product [Tool or Feature Introduction] Key Features: Description Sub-feature: Description Sub-feature: Description Sub-feature: Description. Sub-function: Description Sub-function: Description Sub-function: Description.
[Main Features: Description]. Related articles: Three to six articles with links Phone Number List Quick Answers Knowledge Base Template: Quick Answers Image Source Quick Answers articles are very similar to User Guide articles. They are also lengthy, comprehensive guides that cover an entire tool or feature. The difference, however, is that Quick Answer articles contain a table of contents in the form of anchor links like an FAQ article , allowing you to jump from the article to a specific topic on which you want to learn more. Template: Tool or Feature Guide for your appropriate product [Tool or Feature Introduction] Table of Contents: Specific Tool Category: Specific Tool Category Specific Tool Category.
Tool specific categories: Section Description Section Description. Related Articles: Three to Six Articles with Links For any tool, feature, procedure, or description that may be difficult to explain in words, it’s always helpful to add screenshots as examples. Additionally, by displaying your text alongside visuals, readers can track their own products and compare their progress while reading through your knowledge base. Create your knowledge base A knowledge base provides customers with the information they need to solve their problems and allows your service team to work diversely throughout their workday. Make your articles clear, descriptive, easy to navigate, add helpful visual aids, and you're sure to produce a resource that will delight your customers. Editor's note: This article was originally published in March and has been updated for comprehensiveness.
[Main Features: Description]. Related articles: Three to six articles with links Phone Number List Quick Answers Knowledge Base Template: Quick Answers Image Source Quick Answers articles are very similar to User Guide articles. They are also lengthy, comprehensive guides that cover an entire tool or feature. The difference, however, is that Quick Answer articles contain a table of contents in the form of anchor links like an FAQ article , allowing you to jump from the article to a specific topic on which you want to learn more. Template: Tool or Feature Guide for your appropriate product [Tool or Feature Introduction] Table of Contents: Specific Tool Category: Specific Tool Category Specific Tool Category.
Tool specific categories: Section Description Section Description. Related Articles: Three to Six Articles with Links For any tool, feature, procedure, or description that may be difficult to explain in words, it’s always helpful to add screenshots as examples. Additionally, by displaying your text alongside visuals, readers can track their own products and compare their progress while reading through your knowledge base. Create your knowledge base A knowledge base provides customers with the information they need to solve their problems and allows your service team to work diversely throughout their workday. Make your articles clear, descriptive, easy to navigate, add helpful visual aids, and you're sure to produce a resource that will delight your customers. Editor's note: This article was originally published in March and has been updated for comprehensiveness.